Service · AI Automation
Sentiment Analysis Preston
Understand how customers really talk about your business online and improve the actual experience — not just the branding.
- Real insight into what customers love, dislike, and complain about
- Detect issues before they become negative reviews
- Improve your reputation by fixing real problems, not cosmetic ones
- Track trends across Google, Facebook, Trustpilot, and social media
- Clear data that shows how customers feel, not just what they say
What's Included
- Full sentiment analysis across major platforms
- AI scanning of reviews, comments, posts, and messages
- Categorisation of praise vs issues (service, pricing, staff, delays, etc.)
- Alerts for emerging problems or negative spikes
- Solutions and recommendations for real operational fixes
- Competitor sentiment comparison in Preston
- Monthly sentiment score report
- Optional integration with your CRM or review system
How It Works
Data Collection
AI scans reviews, comments, and feedback from all public channels.
Sentiment Breakdown
Each comment is scored as positive, neutral, or negative with topic tagging.
Issue Detection
AI highlights patterns — delays, staff issues, price concerns, booking problems, etc.
Action Plan
You receive practical fixes to improve the real customer experience.
Pricing
Packages start from £650.
Who It's For
- Preston businesses wanting honest, data-driven reputation insights
- Garages, trades, clinics, salons, cafés, e-commerce
- Companies with rising complaints or inconsistent reviews
- Businesses wanting to improve service experience, not just marketing
Why Choose Us
- We focus on reality, not superficial branding
- AI gives unbiased breakdowns of how customers actually feel
- Real operational improvements, not PR spin
- Clear dashboards for ongoing monitoring
- Competitor comparison gives you a local advantage
Frequently Asked Questions
Can this help improve my overall reputation?
Yes — by identifying and fixing real customer pain points.
Does it track reviews automatically?
Yes — Google, Facebook, Trustpilot, Instagram, and more.
Can I see trends over time?
Yes — monthly reports show improvements or declines.
Does this help reduce negative reviews?
Absolutely — problems are caught and fixed early.
Can it compare me to competitors?
Yes — local sentiment comparisons are included.
Ready to understand what customers really think?
Start your Sentiment Analysis Preston setup today.
Service snapshot
Service: Sentiment Analysis Preston
Category: AI Automation
Base: Penwortham, Preston, Lancashire
Coverage: Preston, Chorley, Bamber Bridge, Walton-le-Dale, Lostock Hall and surrounding areas.